Shipping policy

Thank you for shopping with House of Aquila. We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing Times

All orders are made to order and processed within 2–5 business days after payment has been received.

Please note:

Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, product launches, seasonal events, or supplier stock shortages, processing times may be extended.
In rare circumstances where an item is temporarily unavailable through our fulfilment partners, processing may take up to 12 business days before dispatch.
Custom or made-to-order items may require additional production time.

If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the destination and selected shipping method.

United Kingdom

Standard Shipping: Estimated 2–7 business days after dispatch.

International Orders

Europe: Estimated 5–14 business days after dispatch.

Please note that all delivery timeframes are estimates only and may vary due to postal delays, customs processing, weather conditions, carrier disruptions, or other circumstances beyond our control.

Multiple Shipments

House of Aquila works with a network of trusted fulfilment partners and production facilities located in different regions.

As a result, if your order contains multiple items, these may be produced and dispatched separately depending on stock availability, product type, and fulfilment location. This means items within the same order may arrive in separate packages and at different times.

You will receive tracking information for each shipment where applicable.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (where applicable).

Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes (International Orders)

For international shipments, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

House of Aquila is not responsible for any customs charges incurred after shipment.

Incorrect Shipping Addresses

Please ensure your shipping address is entered correctly at checkout.

House of Aquila is not responsible for orders shipped to incorrectly entered addresses provided by the customer. If you notice an error, please contact us immediately at support@houseofaquila.co.uk.

Lost, Stolen or Delayed Packages

Once an order has been handed to the shipping carrier, responsibility for delivery lies with the courier.

If your package is lost, delayed, or marked as delivered but cannot be located, please contact us and we will do our best to assist you in resolving the issue with the courier.

House of Aquila is not liable for packages lost or stolen after confirmed delivery.